*Return and Refund Policy*

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At Rose and Samite Boutique, we aim to provide quality products and a pleasant shopping experience. However, if you are not entirely satisfied with your purchase, please review our return and refund policy below.  

*1. Returns Eligibility*

To be eligible for a return, your item must meet the following criteria:

.The item must be unused, in its original condition, and with all tags attached.
. The item must be returned within 14 days of the delivery date.
. Sale items, gift cards, and custom orders are final sale and cannot be returned.

*2. Return Process*

To initiate a return:

1. *Contact Us*: Email us at info@roseandsamite.com with your order number, the item(s) you wish to return, and the reason for the return.
2. *Receive Confirmation*: Our team will respond with return instructions and the return shipping address.
3. *Package and Ship*: Safely package the item(s) and include your order details inside. Send the package using a trackable shipping method, as we are not responsible for items lost in transit.

Please note: Return shipping costs are the responsibility of the customer and are non-refundable.

*3. Refunds*

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days, and the amount will be credited back to your original payment method. 

Please note:
. Shipping costs are non-refundable.
. We reserve the right to deduct a restocking fee if applicable.

*4. Exchanges*

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for your desired item.

*5. Damaged or Defective Items*

If you receive an item that is damaged or defective, please contact us within 3 days of delivery at info@roseandsamite.com with photos and details of the defect. We will work with you to arrange a replacement or refund, depending on availability.

*6. Late or Missing Refunds*

If you haven’t received your refund within the expected time frame, please check with your bank or credit card provider, as it may take additional processing time. If you still have not received your refund, contact us at info@roseandsamite.com, and we will assist you.

*Contact Us*

If you have any questions about our Return and Refund Policy, please contact us at:

*Email*: info@roseandsamite.com 

Thank you for shopping with Rose and Samite Boutique!